At Fresh Fruit Heaven, we are committed to delivering the freshest fruits to our customers worldwide. Our goal is to ensure complete satisfaction with every purchase. However, we understand that sometimes things may not go as planned.
Initiating a Refund Request
If you receive an order that is incorrect, damaged, or of unsatisfactory quality, please contact us within 24 hours of delivery to request a refund. To initiate the process, you must provide photographic evidence of the issue along with your order details.
Refund Options
We offer several options for refunds, including:
- A full refund
- Replacement of the product
- Store credit
Refunds will be processed within 2 business days of approval, ensuring that your concerns are addressed promptly.
Conditions for Refunds
Goods, once bought, cannot be taken back unless they meet the criteria for refunds, as mentioned above. It is important to remember that no refunds will be issued for items that have been partially consumed or tampered with.
Quality Assurance and Inspection
We strive to maintain high-quality standards, and each item is carefully inspected before dispatch. However, due to the perishable nature of our products, some issues may arise during transit. We are dedicated to resolving such issues swiftly to maintain your trust in our services.
Limitations on Liability
We do not take responsibility for delays or damages caused by third-party couriers or customs during international deliveries. While we aim for timely and safe deliveries, certain factors are beyond our control. Rest assured, we will do everything possible to promptly assist you in resolving any delivery issues.
Customer Responsibility
We recommend inspecting your order upon arrival and contacting us immediately if there are any discrepancies. Our customer service team is available to assist you with any concerns or questions you may have regarding your order.
Commitment to Customer Satisfaction
Your satisfaction is our priority, and we appreciate your understanding in the matter. We are committed to making your shopping experience with Fresh Fruit Heaven as pleasant as possible. Thank you for choosing us for your fresh fruit needs. We look forward to serving you again and ensuring that each order exceeds your expectations.