Pepino (each)

Shipping Countries: Kenya

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Shipping Policy

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Welcome to Fresh Fruit Heaven. By using our website and services, you agree to comply with the following terms and conditions. Our delivery service is available worldwide, ensuring that you can enjoy fresh fruits no matter where you are. Please check our delivery zones and any specific import restrictions before placing an order to ensure a smooth delivery process. Orders can be placed through our website or by phone, and it is important to ensure all details are accurate to avoid any delivery issues. Order changes or cancellations must be made within 3O minutes of placing the order to allow for timely processing and dispatch.
All prices are listed in Kenyan Shillings and include applicable taxes, providing transparency in your purchasing experience. Payment can be made via mobile money, credit/debit cards, or other available methods at checkout, offering you flexibility and convenience. We aim to deliver orders within the specified timeframe; however, delivery times may vary due to customs, international shipping processes, and other unforeseen circumstances. Ensure someone is available to receive the delivery at the provided address to avoid any issues with delivery completion. We do not take responsibility for delays, damages, or losses caused by third-party couriers or customs.
Fresh Fruit Heaven does not take responsibility for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the order placed. We do not take responsibility for delays or issues caused by third-party couriers or customs during international deliveries. We strive to provide accurate and up-to-date information on our website; however, we do not guarantee the completeness or accuracy of the content. All content on our website, including images, text, and logos, is the property of Fresh Fruit Heaven and is protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.
By using our website and services, you agree to the terms outlined in this document. We reserve the right to update these terms and conditions at any time without prior notice. It is your responsibility to review the terms periodically for any changes. If you have any questions or need further assistance, please contact us at contact@freshfruitheaven.com or +254748834146. Thank you for choosing Fresh Fruit Heaven. We look forward to serving you and providing you with the freshest fruits delivered to your doorstep.
We are committed to providing you with exceptional service and quality products. Your satisfaction is our top priority, and we strive to exceed your expectations with every order. Thank you for your trust and continued support. We are here to ensure that your experience with Fresh Fruit Heaven is positive and enjoyable. We appreciate your business and look forward to serving you again in the future.

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Refund Policy

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At Fresh Fruit Heaven, we are committed to delivering the freshest fruits to our customers worldwide. Our goal is to ensure complete satisfaction with every purchase. However, we understand that sometimes things may not go as planned. If you receive an order that is incorrect, damaged, or of unsatisfactory quality, please contact us within 24 hours of delivery to request a refund. To initiate the process, you must provide photographic evidence of the issue along with your order details. We offer several options for refunds, including a full refund, replacement, or store credit, based on your preference. Refunds will be processed within 2 business days of approval, ensuring that your concerns are addressed promptly. Please note that goods, once bought, cannot be taken back unless they meet the criteria for refunds, as mentioned above.
We strive to maintain high-quality standards, and each item is carefully inspected before dispatch. However, due to the perishable nature of our products, some issues may arise during transit. We are dedicated to resolving such issues swiftly to maintain your trust in our services. It is important to remember that no refunds will be issued for items that have been partially consumed or tampered with. Additionally, we do not take responsibility for delays or damages caused by third-party couriers or customs during international deliveries. While we aim for timely and safe deliveries, certain factors are beyond our control. Rest assured, we will do everything possible to promptly assist you in resolving any delivery issues.
Your satisfaction is our priority, and we appreciate your understanding in the matter. We recommend inspecting your order upon arrival and contacting us immediately if there are any discrepancies. Our customer service team is available to assist you with any concerns or questions you may have regarding your order. We are committed to making your shopping experience with Fresh Fruit Heaven as pleasant as possible. Thank you for choosing us for your fresh fruit needs. We look forward to serving you again and ensuring that each order exceeds your expectations.